Terms and conditions

Terms & Conditions

GENERAL INFORMATIONS

Merino For You is the online shop which is available in the domain www.merinoforyou.com. A shop is run by Smart IT Ewa Bogunia (NIP: PL5512442732, REGON: 369791240) and is located under the following address: św. Szymona 9, 34-122 Nidek, Poland.

Contact details:

contact@merinoforyou.com

phone: (+48) 889 031 459

PRODUCTION, DELIVERY AND SHIPPING

MerinoForYou products are made to order.
Please expect your product in 1-4 weeks depend on the size your order and the current colour wool availability. The lenght of shipping depend on the customer’s country.
We cooperate with three different delivery company. With each option you will receive an email from us with tracking information and shipping status. We will notify you of the expected ship date.
We use reasonable efforts to deliver Products at the times specified in the Sales Order, provided, however, that all delivery dates are estimates and deliveries may be made in installments. All Products delivered will be packaged in accordance with our’s standard practice or mutually agreed upon method and include itemized packing slips.
Due to the products are manufactured specifically for Buyer (“Custom” order), we can deliver between 90% and 110% of the total order quantity of each product being ordered.

PRICES AND TAXES

All prices given on the Merino For You webpage include taxes.
Merino for you cannot predict and are not responsible for any taxes or duties that the country we are shipping to might place on the shipment. The receiver of the shipment is responsible for these charges.

TITLE AND RISK OF LOSS

Title and risk of loss passes to Buyer upon delivery of the goods to the carrier at the location of Merino For You.

PRIVACY POLICY

We never share or sell your information to any third party. Your details are only used to contact you about your order or issues relating to Merino For You. All transactions are processed using industry standard 4096 SSL encryption. Your credit card information is never stored.

ABOUT OUR PRODUCTS

(1)Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. (2) Furthermore please note that our products are made of natural material, there may be slight variations in color and texture. We do not consider these flaws, but rather an indication of our product uniqueness. Some corresponding inequalities of material and color are possible and are not to be deemed as defects. We reserve the right to change details on products or photos of products without prior notice.

WARRANTY

(1) It is up to the customer to control the products either upon delivery and to notify us within 5 working days from delivery. Failure to do so will result in a loss of your rights. (2) We cannot be held liable for damage caused to personal property whilst using our products.

RETURNS

You can return product if unused and in a saleable condition, for a refund up to 30 days from the date of purchase*. Please return your items along with your receipt or proof of purchase.

Please note that our products are made by hand, small imperfections in shape, colour and size can happen and are part of the charm of a handmade product. This part of the handmade process is what makes our products unique and should not be seen as a fault. Customer needs to be aware of the natural behaviour of wool along with the passage of time.

* If the product has been prepared in accordance with your requirements, you can not return it. It is related to the following options in our Shop: Custom – Polish Merino, Custom – Australian Merino 18.5, Custom – Australian Merino – 22-24.

COPYRIGHT

All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden. This site is owned and operated by Merino For You. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by Merino For You. All elements of the site including, but not limited to, the general design and the content, are protected by copyright, moral rights and other laws relating to intellectual property rights. (1) You are free to transmit our photos non-commercially under the following conditions: You must attribute the work to Merino For You®.