Returns

You can return product if unused and in a saleable condition, for a refund up to 30 days from the date of purchase*. Please return your items along with your receipt or proof of purchase.
Please note that our products are made by hand, small imperfections in shape, colour and size can happen and are part of the charm of a handmade product. This part of the handmade process is what makes our products unique and should not be seen as a fault. Customer needs to be aware of the natural behaviour of wool along with the passage of time.

* If the product has been prepared in accordance with your requirements, you can not return it. It is related to the following options in our Shop: Custom – Polish Merino, Custom – Australian Merino 18.5, Custom – Australian Merino – 22-24.